Question 1

Can I do it even if it's my first time?

Accepted Answer

Of course. Please rest assured that a SIJ certified instructor will carefully lecture and accompany you.

Question 2

Can I do this even if I can't swim?

Accepted Answer

We have life jackets available. Please rest assured.

Question 3

At what age can you participate alone?

Accepted Answer

You can participate alone from junior high school students and above. 
Please contact us in advance for children under elementary school age.

Question 4

Are there any age, height, or weight restrictions?

Accepted Answer

3 years old to 70 years old. There are no height or weight restrictions.

Question 5

Do you have what you need?

Accepted Answer

Clothes that you don't mind getting wet, towel, sunscreen, hat, and sandals. Feeling of enjoyment.

Question 6

How many people can participate at one time?

Accepted Answer

For 1 to 4 people. If you have more than 4 people, please contact us in advance.

Question 7

Is there a meeting time/location?

Accepted Answer

Please arrive at the meeting point by the start time of the reservation menu. 
Even if you are unable to make it in time for the meeting time, the event will end as scheduled.

Question 8

How long does it take?

Accepted Answer

SUP experience, SUNRISE, SUNSET 🏰about 1 and a half hours. ECO TOUR is about 3 hours. 
The required time includes approximately 30 minutes for reception, changing clothes, etc. before the tour starts.

Question 9

Can I make a reservation on the same day?

Accepted Answer

For same-day reservations, please visit the store directly or contact us by phone.

Question 10

Will there be a cancellation fee?And when will it start?

Accepted Answer

50% of the reservation fee the day before. On the day, 100% of the reservation fee will be charged. 
If the schedule is changed due to bad weather, even if it is the day before or on the day, there will be no charge, so please feel free to contact us. If the event is canceled in a situation where the event can be held, the above fees will be charged.

Question 11

How do I pay?

Accepted Answer

Cash, credit card, and PayPay are available.

Question 12

What happens on bad weather days?

Accepted Answer

We will notify you of the tour cancellation as soon as we know in advance. 
SUP is an activity that involves getting wet, so it is basically held rain or shine. However, if there is a risk of thunder or strong winds, the tour will be canceled.

Question 13

Is there a parking lot?

Accepted Answer

Please use the Wakoto Peninsula parking lot.

Question 14

Is it okay to wear contacts or glasses?

Accepted Answer

It's okay. If you are concerned, we also sell glasses straps.

Question 15

How should I dress on the day?

Accepted Answer

Please come in clothes that are easy to change into. If you come wearing your swimsuit inside, it will be easier to change into your clothes.

Question 16

Are there toilets and changing rooms?

Accepted Answer

Please use the public restroom in the Wakoto Peninsula parking lot. We have prepared a simple tent in the changing room, so if you need it, please change there. 
The store is currently under construction. When we are finished, we will have changing rooms and showers available. note that.

Question 17

Are there lockers where I can leave my valuables?

Accepted Answer

We only keep the car keys.

Question 18

Can I bring my board, clothing, etc.?

Accepted Answer

Of course it is possible. Please contact us in advance if you wish to bring your own.

Question 19

Is there a guarantee if I get injured on tour?

Accepted Answer

Please note that there is no guarantee in the event of customer error. [Example] Deliberately damaging equipment. Accidents between customers during the experience, etc.

Question 20

Is it possible to rent boards?

Accepted Answer

We have various rental options available for a fee. For safety reasons, we are targeting those who have passed the Japan SUP Instructors Association's badge test level 3 or above. 
Please contact us regarding badge testing.

Question 21

Can I bring my pet on the tour (Dog Sup)?

Accepted Answer

You can participate if you use my board. Please contact us first.

FAQ

If you have any questions that are not listed here, please feel free to contact us using the dedicated inquiry form.

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